MAKING YOUR TENANTS HAPPY

Have you ever sat down and actually thought about what your tenants want from your Las Vegas Property Management Company? Most people are thinking, how do you even bring that conversation up? You simply have to ask. It might be a little awkward at first, but I promise you will not regret it. Most tenants think their voices will not be heard, so they just don’t end up saying anything at all. Getting to know your tenants on a more personal level is one of the best ways to know what they actually want from your Real Estate Company! Not only can you talk to them in email, phone or in person, you could also do quarterly surveys for your tenants, so they feel more anonymous about letting you know how they actually feel. Most Property Managers think “why is resident retention so important?”  Is it big parts of running a smooth business because the better tenants you have in your properties, the more leases you will get renewed, and the more consistent money your company benefits from! Not only will your company benefit from that, you owners will be very happy also!  Your main focus in property management should be your owners, because the more you make your owners happy the more business you will receive. We all want a successful business with property management and being on a more personal level with all of your owners will make them want to stay, and will also make them want to bring you more business with referrals.  Losing owners will reduce the amount of homes you manage and the amount overall income you are bringing into your business. The best way to keep your properties filled with tenants is to make sure all of your residents are happy. Keeping them happy will keep them in house which will also keep both your owner and yourself happy! Now I am not saying do things that are unrealistic, or things you would not do for all the other tenants you are managing. Everything you are doing must be fair and legal, or you as a property manager could get into a lot of trouble. To avoid any risks, you as a property manager should be documenting everything and making sure that all tenants are receiving the same benefits. Even though as the Property Management Company you will not be able to approve all requests, and will have to speak to the owner, making sure both of your tenants and owners are happy with your company, is what is going to keep your business and could potentially bring more business to you or the company you are working for in the Las Vegas area. So as a property manager, or management company, Lets’ get out there and interact with both our owners and tenants on a more personal level and make sure they are having all their needs met. With that being said, I have attached an article that goes into more detail about this topic, so let’s read, learn, and interact together!